ABOUT US

We are always on the lookout for amazing people who inspire us.

Interested in a career with Alectrona? Then we should probably let you know that a career with us is never just a job. We actually really like each other, the work we do, and the clients we serve.

Check out the core values our team wrote to help you figure out if there's a place for us in your life. If you can see us working together, apply below or just drop us a note!

The values that drive us forward.

Passion and urgency infuse everything we do, alongside the wisdom to consider options fully and with care.

Deliver the Impossible

We aren’t only committed to doing good work. We go beyond treating symptoms to treating root causes and architecting next-generation solutions instead of stopgaps. If it’s worth doing, it’s worth making things amazing.

Communicate Openly & Accessibly

We value honesty and transparency, and we carry this forth into our client relationships. We aim to understand one another and want our clients to know exactly how we’re serving them, so we speak in plain English.

Committed to Community

We care passionately about creating a better world and want to support companies that are on the same mission. Knowing that we are helping to make a difference makes our work that much more meaningful and enjoyable.

Enjoy the Adventure, Together

When work is fun, it doesn’t feel like work. We cultivate a sense of humor and lean in together on the hard stuff. Of course, it doesn’t hurt that we actually love this work and enjoy each other’s company.

Alectrona is for everyone

We focus on scaling companies, generally 25 - 1000+ employees for managed services including funded startups, SaaS & development companies and larger organizations. Our consulting services are used by both advanced IT teams and organizations without their own internal IT staffing. Our IT Pro tools benefit anyone managing their own MDM.

Supporting Our Team:

We’ve worked hard to create a space where employees can do what they love. And we know that we must take care of our team, as they take care of customers. That attitude is core to our culture. We know you have options and we’re hoping you’ll make us one of them. If you’re looking for a job with a mission to match your skills then we want to hear from you. Here are a few of the benefits we provide our team members:

Health Insurance

Alectrona pays 99% of monthly premiums
Platinum PPO Healthcare plan with dental, vision, reproductive care & more
$0 deductible

Balance

Unlimited PTO
Birth leave 
Parental leave
Flexible scheduling
All-remote

Investment in You

401k
Learning budget
Conference budget

Growth

Career Development
Training & Certifications
Career progress planning
Access to professional coaching

BUILD BETTER

Work-life at Alectrona

Our leadership team

ABOUT US

Technology should help, not hinder, amazing work.

We created Alectrona to prove that companies canprioritize security and compliance and still create a delightful environment where everything just works.

Interview Process

With all of our open roles, we build interviews that directly assess job skills for the roles we’re hiring, not a bunch of theoretical tests. For example, if the role involves coding, expect to code during the interview! Looking to join our customer support team? Expect to roleplay customer support scenarios with our interviewers.

We have designed our interview process to value your time and ours. Interviews at Alectrona typically consist of a series of virtual interview with members of our remote team. To get started, please take a look at our job listings:

View Open Positions

Frequently asked questions.

Do I need to have a Computer Science degree? 

No. We hire for skills, not degrees. We value self motivation learning and education, but see these values in many people who are have a depth of knowledge gained beyond traditional structures.

Will I be required to work in an office in-person? 

No. All of our team members work remotely. There are occasional opportunities to visit client offices or attend conferences in person but most of our clients are also remote so this is very rare. 

How do I check the status of my application? 

Reply to the email you received when you submitted your application.

Device Management

Device Management

Using remote management, we make sure your software is up to date, encryption is enforced and can even remotely lock or wipe devices in cases of loss or theft. We’ve got you covered for all routine maintenance and configurations, wherever you work from around the world.

We'll work with your technology and operations teams to develop a full catalog of applications for users to install (or have installed for them), as well as develop appropriate configurations and settings to ensure security, compliance and continuity across your organization.

Cloud Services Management

Once you provide us with the onboarding checklist for your new employee, we ensure they’ll have access to every app they need, based on role, department, and more so they're ready to work day one. Our cloud asset tracking integrates with your HRIS so we can ensure you have a detailed audit trail of all services so that you can stay compliant and ensure user access is secured when an employee leaves the organization.

We also assist with managing access changes, password resets, and other account-related assistance throughout the employee lifecycle.  Simply open a ticket with the requested change, and the Alectrona team will handle the rest.

Ongoing Remote Monitoring

At Alectrona, we utilize 24-hour remote monitoring for over 100 hardware and software issues. We track your system’s warranty coverage, your hardware and software performance, as well as monitor the functioning of your backups both on premise and in the cloud. This tool is used to passively report device hardware and software problems, and to actively investigate devices in response to a service request.

Employee On-boarding & Off-boarding

New hires & terminations

Employee on-boarding is extremely important to us here at Alectrona. We create checklists to create and secure user accounts to cloud services, as well as assist your new employees with getting started to build their confidence in their new position. Off-boarding can also be delicate, and we handle each offboarding with sensitivity and (if requested) urgency. Alectrona offers HRIS resources to all of our clients to make this process easier and through our included onboarding checklist, tasks can be assigned to Alectrona to prepare a user’s computer, as well as provision user accounts for all of the services they will need to do their job.

Remote Support

Remote Support

Using our remote agent, we troubleshoot issues on your devices remotely, most often by screen sharing, in response to a service request.
With the exception of servers and other unattended workstations, Alectrona technicians only initiate remote sessions with prior notice to the users and log each connection to ensure your security and privacy.

Device Depot Service

New device setup, enrollment, configuration, and deployment is included in your monthly fee. We are also able to manage your inventory of your preferred endpoint hardware, and assist with shipping and receiving devices as part of employee onboarding & offboarding.

The Alectrona team will prepare devices, ship to the employee directly (shipping costs will be your organization’s responsibility), and ensure the device is provisioned with software and settings to ensure your new employee can be ready on day one. The employee is only responsible for unboxing and connecting the device to the internet once they receive it.

Procurement Facilitation

Purchasing

We assist with purchasing Apple hardware through your Custom Apple Store (we’ll help you get yours set up if you don’t already have one). We provide advice for end of life notification, replacement and assistance in how to dispose or trade-in devices. Alectrona will work with your organization to regularly update your standard system configurations when new hardware is released, and have your standardized hardware requirements on hand when new computers need to be ordered for new hires.

Repair Facilitation

Sometimes computers don't work the way we want them to, and at Alectrona we recognize this can be a challenge to navigate.  We provide repair facilitation directly by working with Apple to ship a box to your employee's home or your office, or alternatively, we can ship a replacement computer and a return shipping label so your user has virtually zero downtime when something goes wrong.  We'll handle managing the repair and then reserve the computer in inventory for reissue, avoiding unnecessary downtime for your staff.

Cloud Backups

We install a backup agent on all managed macOS devices that will transmit backups from the device to a cloud backup server through an encrypted session. We configure additional backup systems for redundancy and ease of rapid recovery in case of a hardware failure, theft, or other data loss situation.

Technology Planning & Ongoing Strategy

We make ourselves available to your organization’s decision-makers to aid in the planning of your technology future. Your leadership will have access to Alectrona’s expertise when making technology decisions.

Alectrona monitors the age and performance of computers and can provide recommendations on hardware upgrades and workstation replacements to help minimize downtime and maximize productivity with the latest hardware and software for your devices.  We help you ensure you have appropriate hardware available for new hires, as well as maintain available inventory for when something goes wrong.

Open Positions

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View Open Positions

Open Positions

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Accounting & Finance

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Administrative

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Accounting & Finance

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Administrative

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