Using remote management, we make sure your software is up to date, encryption is enforced and can even remotely lock or wipe devices in cases of loss or theft. We’ve got you covered for all routine maintenance and configurations, wherever you work from around the world.

We'll work with your technology and operations teams to develop a full catalog of applications for users to install (or have installed for them), as well as develop appropriate configurations and settings to ensure security, compliance and continuity across your organization.

Once you provide us with the onboarding checklist for your new employee, we ensure they’ll have access to every app they need, based on role, department, and more so they're ready to work day one. Our cloud asset tracking integrates with your HRIS so we can ensure you have a detailed audit trail of all services so that you can stay compliant and ensure user access is secured when an employee leaves the organization.

We also assist with managing access changes, password resets, and other account-related assistance throughout the employee lifecycle.  Simply open a ticket with the requested change, and the Alectrona team will handle the rest.

At Alectrona, we utilize 24-hour remote monitoring for over 100 hardware and software issues. We track your system’s warranty coverage, your hardware and software performance, as well as monitor the functioning of your backups both on premise and in the cloud. This tool is used to passively report device hardware and software problems, and to actively investigate devices in response to a service request.

Employee on-boarding is extremely important to us here at Alectrona. We create checklists to create and secure user accounts to cloud services, as well as assist your new employees with getting started to build their confidence in their new position. Off-boarding can also be delicate, and we handle each off-boarding with sensitivity and (if requested) urgency. Alectrona offers HRIS resources to all of our clients to make this process easier and through our included onboarding checklist, tasks can be assigned to Alectrona to prepare a user’s computer, as well as provision user accounts for all of the services they will need to do their job.

Using our remote agent, we troubleshoot issues on your devices remotely, most often by screen sharing, in response to a service request. With the exception of servers and other unattended workstations, Alectrona technicians only initiate remote sessions with prior notice to the users and log each connection to ensure your security and privacy.

New device setup, enrollment, configuration, and deployment is included in your monthly fee. We are also able to manage your inventory of your preferred endpoint hardware, and assist with shipping and receiving devices as part of employee onboarding & offboarding.

The Alectrona team will prepare devices, ship to the employee directly (shipping costs will be your organization’s responsibility), and ensure the device is provisioned with software and settings to ensure your new employee can be ready on day one. The employee is only responsible for unboxing and connecting the device to the internet once they receive it.

We assist with purchasing Apple hardware through your Custom Apple Store (we’ll help you get yours set up if you don’t already have one). We provide advice for end of life notification, replacement and assistance in how to dispose or trade-in devices. Alectrona will work with your organization to regularly update your standard system configurations when new hardware is released, and have your standardized hardware requirements on hand when new computers need to be ordered for new hires.

Sometimes computers don't work the way we want them to, and at Alectrona we recognize this can be a challenge to navigate.  We provide repair facilitation directly by working with Apple to ship a box to your employee's home or your office, or alternatively, we can ship a replacement computer and a return shipping label so your user has virtually zero downtime when something goes wrong.  We'll handle managing the repair and then reserve the computer in inventory for reissue, avoiding unnecessary downtime for your staff.

We install a backup agent on all managed macOS devices that will transmit backups from the device to a cloud backup server through an encrypted session. We configure additional backup systems for redundancy and ease of rapid recovery in case of a hardware failure, theft, or other data loss situation.

We make ourselves available to your organization’s decision-makers to aid in the planning of your technology future. Your leadership will have access to Alectrona’s expertise when making technology decisions.

Alectrona monitors the age and performance of computers and can provide recommendations on hardware upgrades and workstation replacements to help minimize downtime and maximize productivity with the latest hardware and software for your devices.  We help you ensure you have appropriate hardware available for new hires, as well as maintain available inventory for when something goes wrong.