Alectrona Infrastructure provides trusted IT support that scales with your organization. We get your organization’s Apple technology running the way you’ve always wanted it to.
Using remote management, we make sure your software is up to date, encryption is enforced and can even remotely lock or wipe devices in cases of loss or theft. We’ve got you covered for all routine maintenance and configurations, wherever you work from around the world.
We'll work with your technology and operations teams to develop a full catalog of applications for users to install (or have installed for them), as well as develop appropriate configurations and settings to ensure security, compliance and continuity across your organization.
Once you provide us with the onboarding checklist for your new employee, we ensure they’ll have access to every app they need, based on role, department, and more so they're ready to work day one. Our cloud asset tracking integrates with your HRIS so we can ensure you have a detailed audit trail of all services so that you can stay compliant and ensure user access is secured when an employee leaves the organization.
We also assist with managing access changes, password resets, and other account-related assistance throughout the employee lifecycle. Simply open a ticket with the requested change, and the Alectrona team will handle the rest.
At Alectrona, we utilize 24-hour remote monitoring for over 100 hardware and software issues. We track your system’s warranty coverage, your hardware and software performance, as well as monitor the functioning of your backups both on premise and in the cloud. This tool is used to passively report device hardware and software problems, and to actively investigate devices in response to a service request.
Employee on-boarding is extremely important to us here at Alectrona. We create checklists to create and secure user accounts to cloud services, as well as assist your new employees with getting started to build their confidence in their new position. Off-boarding can also be delicate, and we handle each off-boarding with sensitivity and (if requested) urgency. Alectrona offers HRIS resources to all of our clients to make this process easier and through our included onboarding checklist, tasks can be assigned to Alectrona to prepare a user’s computer, as well as provision user accounts for all of the services they will need to do their job.
New device setup, enrollment, configuration, and deployment is included in your monthly fee. We are also able to manage your inventory of your preferred endpoint hardware, and assist with shipping and receiving devices as part of employee onboarding & offboarding.
The Alectrona team will prepare devices, ship to the employee directly (shipping costs will be your organization’s responsibility), and ensure the device is provisioned with software and settings to ensure your new employee can be ready on day one. The employee is only responsible for unboxing and connecting the device to the internet once they receive it.
We assist with purchasing Apple hardware through your Custom Apple Store (we’ll help you get yours set up if you don’t already have one). We provide advice for end of life notification, replacement and assistance in how to dispose or trade-in devices. Alectrona will work with your organization to regularly update your standard system configurations when new hardware is released, and have your standardized hardware requirements on hand when new computers need to be ordered for new hires.
Sometimes computers don't work the way we want them to, and at Alectrona we recognize this can be a challenge to navigate. We provide repair facilitation directly by working with Apple to ship a box to your employee's home or your office, or alternatively, we can ship a replacement computer and a return shipping label so your user has virtually zero downtime when something goes wrong. We'll handle managing the repair and then reserve the computer in inventory for reissue, avoiding unnecessary downtime for your staff.
Our team is here to help your designated IT point of contact with escalation support. Once your internal team has worked with your end user to gather information and perform basic troubleshooting, we're available to help solve those tricky problems or issues impacting multiple users in your organization. For organizations looking for unlimited technical support for your end users, our Alectrona Complete add-on is available.
We install a backup agent on all managed macOS devices that will transmit backups from the device to a cloud backup server through an encrypted session. We configure additional backup systems for redundancy and ease of rapid recovery in case of a hardware failure, theft, or other data loss situation.
We make ourselves available to your organization’s decision-makers to aid in the planning of your technology future. Your leadership will have access to Alectrona’s expertise when making technology decisions.
Alectrona monitors the age and performance of computers and can provide recommendations on hardware upgrades and workstation replacements to help minimize downtime and maximize productivity with the latest hardware and software for your devices. We help you ensure you have appropriate hardware available for new hires, as well as maintain available inventory for when something goes wrong.
Most people have heard of zero-touch, user-centric IT. But it sounds like something only the biggest technology companies can realistically accomplish and maintain at scale.
This is NOT a pipe dream. We actually make all of that possible...for anyone.
A tool to install or upgrade over 130 Mac applications without the need for any packaging
Deploy the latest apps directly from the software vendor
Ensure your users do not get interrupted
Retain admin control over automated installation and updates, so you deploy only what you need
Integrate with most MDMs, including Jamf Pro, Jamf Now Plus, VMware Workspace ONE (AirWatch), Mosyle Manager, Addigy, Fleetsmith, MobileIron, Microsoft Intune, and Meraki Systems Manager
Validate code signatures of applications and packages on the fly prior to installation
Vendor Costs = $75,034 annual cost
If you were to buy all the things that we sell that we bundle in our service offering, here is roughly what it would cost on the market. Does not reflect the intangible costs of the friction incurred in figuring this out, sourcing the vendors and negotiating contracts and SLAs, and assembling a full working ecosystem a la carte.:
EMM - 50 Jamf Pro Licenses $4302/year
Security - 50 Jamf Protect Licenses $3000/year
Backup & Disaster Recovery $6000/year
Monitoring & Alerting - Watchman Monitoring (basic plan) $900/year
HR Automation - 50 BambooHR (asset tracking/onboarding)= $4800/yearTicketing System = $2,376/year
Remote Support = Splashtop Remote Support $719/year
Software updates = Alectrona Patch Subscription $2988/year
* (Minimum amount of services to achieve equivalent technical capabilities/expertise)
EMM Onboarding Service - Zero Touch OnboardingService - 5 days = $14,500 one time
Repair & Technical Support for IT - AppleCare Help DeskSupport - $499/year
Consulting for ongoing IT escalations (1 day per month) = $34,800
Internal Staffing/Labor = $158,500 annual cost
If you were to build your own internal team, these are frugal estimates of what you can expect to pay for IT staffing to support a 50 person team. This does not include cost of recruitment and hiring, taxes, and other intangible costs. Many other costs related to employees would need to be added to this to provide a more complete estimate, customized to your unique business. These modest estimates assume you have one IT associate earning below market rates.
Mid-level IT Associate: min salary $95,000/year
Benefits = $28,500/year (Benefits combined are worth about 30 percent of your total compensation package, according to the U.S.Department of Labor.)
Manager 20% time X $150,000 annual salary = $30,000/year
Jamf 200 Course $2500
Jamf 300 Course $2500
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