Zero Touch User-Centric IT for Rapidly Scaling Businesses

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Pricing that scales with your business

ABOUT US

Alectrona Infrastructure provides trusted IT support that scales with your organization. We get your organization’s Apple technology running the way you’ve always wanted it to.

$99/month
per user
Application & device management
Security & compliance
Onboarding & offboarding automation
Organizational IT optimization

Device Management

Device Management

Using remote management, we make sure your software is up to date, encryption is enforced and can even remotely lock or wipe devices in cases of loss or theft. We’ve got you covered for all routine maintenance and configurations, wherever you work from around the world.

We'll work with your technology and operations teams to develop a full catalog of applications for users to install (or have installed for them), as well as develop appropriate configurations and settings to ensure security, compliance and continuity across your organization.

Cloud Services Management

Once you provide us with the onboarding checklist for your new employee, we ensure they’ll have access to every app they need, based on role, department, and more so they're ready to work day one. Our cloud asset tracking integrates with your HRIS so we can ensure you have a detailed audit trail of all services so that you can stay compliant and ensure user access is secured when an employee leaves the organization.

We also assist with managing access changes, password resets, and other account-related assistance throughout the employee lifecycle.  Simply open a ticket with the requested change, and the Alectrona team will handle the rest.

Ongoing Remote Monitoring

At Alectrona, we utilize 24-hour remote monitoring for over 100 hardware and software issues. We track your system’s warranty coverage, your hardware and software performance, as well as monitor the functioning of your backups both on premise and in the cloud. This tool is used to passively report device hardware and software problems, and to actively investigate devices in response to a service request.

Employee On-boarding & Off-boarding

New hires & terminations

Employee on-boarding is extremely important to us here at Alectrona. We create checklists to create and secure user accounts to cloud services, as well as assist your new employees with getting started to build their confidence in their new position. Off-boarding can also be delicate, and we handle each offboarding with sensitivity and (if requested) urgency. Alectrona offers HRIS resources to all of our clients to make this process easier and through our included onboarding checklist, tasks can be assigned to Alectrona to prepare a user’s computer, as well as provision user accounts for all of the services they will need to do their job.

Remote Support

Remote Support

Using our remote agent, we troubleshoot issues on your devices remotely, most often by screen sharing, in response to a service request.
With the exception of servers and other unattended workstations, Alectrona technicians only initiate remote sessions with prior notice to the users and log each connection to ensure your security and privacy.

Device Depot Service

New device setup, enrollment, configuration, and deployment is included in your monthly fee. We are also able to manage your inventory of your preferred endpoint hardware, and assist with shipping and receiving devices as part of employee onboarding & offboarding.

The Alectrona team will prepare devices, ship to the employee directly (shipping costs will be your organization’s responsibility), and ensure the device is provisioned with software and settings to ensure your new employee can be ready on day one. The employee is only responsible for unboxing and connecting the device to the internet once they receive it.

Procurement Facilitation

Purchasing

We assist with purchasing Apple hardware through your Custom Apple Store (we’ll help you get yours set up if you don’t already have one). We provide advice for end of life notification, replacement and assistance in how to dispose or trade-in devices. Alectrona will work with your organization to regularly update your standard system configurations when new hardware is released, and have your standardized hardware requirements on hand when new computers need to be ordered for new hires.

Repair Facilitation

Sometimes computers don't work the way we want them to, and at Alectrona we recognize this can be a challenge to navigate.  We provide repair facilitation directly by working with Apple to ship a box to your employee's home or your office, or alternatively, we can ship a replacement computer and a return shipping label so your user has virtually zero downtime when something goes wrong.  We'll handle managing the repair and then reserve the computer in inventory for reissue, avoiding unnecessary downtime for your staff.

Cloud Backups

We install a backup agent on all managed macOS devices that will transmit backups from the device to a cloud backup server through an encrypted session. We configure additional backup systems for redundancy and ease of rapid recovery in case of a hardware failure, theft, or other data loss situation.

Technology Planning & Ongoing Strategy

We make ourselves available to your organization’s decision-makers to aid in the planning of your technology future. Your leadership will have access to Alectrona’s expertise when making technology decisions.

Alectrona monitors the age and performance of computers and can provide recommendations on hardware upgrades and workstation replacements to help minimize downtime and maximize productivity with the latest hardware and software for your devices.  We help you ensure you have appropriate hardware available for new hires, as well as maintain available inventory for when something goes wrong.

What's Included?

Device Management

Using remote management, we make sure your software is up to date, encryption is enforced and can even remotely lock or wipe devices in cases of loss or theft. We’ve got you covered for all routine maintenance and configurations, wherever you work from around the world.

We'll work with your technology and operations teams to develop a full catalog of applications for users to install (or have installed for them), as well as develop appropriate configurations and settings to ensure security, compliance and continuity across your organization.

Cloud Services Management

Once you provide us with the onboarding checklist for your new employee, we ensure they’ll have access to every app they need, based on role, department, and more so they're ready to work day one. Our cloud asset tracking integrates with your HRIS so we can ensure you have a detailed audit trail of all services so that you can stay compliant and ensure user access is secured when an employee leaves the organization.

We also assist with managing access changes, password resets, and other account-related assistance throughout the employee lifecycle.  Simply open a ticket with the requested change, and the Alectrona team will handle the rest.

Ongoing Remote Monitoring

At Alectrona, we utilize 24-hour remote monitoring for over 100 hardware and software issues. We track your system’s warranty coverage, your hardware and software performance, as well as monitor the functioning of your backups both on premise and in the cloud. This tool is used to passively report device hardware and software problems, and to actively investigate devices in response to a service request.

Employee On-boarding & Off-boarding

Employee on-boarding is extremely important to us here at Alectrona. We create checklists to create and secure user accounts to cloud services, as well as assist your new employees with getting started to build their confidence in their new position. Off-boarding can also be delicate, and we handle each off-boarding with sensitivity and (if requested) urgency. Alectrona offers HRIS resources to all of our clients to make this process easier and through our included onboarding checklist, tasks can be assigned to Alectrona to prepare a user’s computer, as well as provision user accounts for all of the services they will need to do their job.

Device Depot Service

New device setup, enrollment, configuration, and deployment is included in your monthly fee. We are also able to manage your inventory of your preferred endpoint hardware, and assist with shipping and receiving devices as part of employee onboarding & offboarding.

The Alectrona team will prepare devices, ship to the employee directly (shipping costs will be your organization’s responsibility), and ensure the device is provisioned with software and settings to ensure your new employee can be ready on day one. The employee is only responsible for unboxing and connecting the device to the internet once they receive it.

Procurement Facilitation

We assist with purchasing Apple hardware through your Custom Apple Store (we’ll help you get yours set up if you don’t already have one). We provide advice for end of life notification, replacement and assistance in how to dispose or trade-in devices. Alectrona will work with your organization to regularly update your standard system configurations when new hardware is released, and have your standardized hardware requirements on hand when new computers need to be ordered for new hires.

Repair Facilitation

Sometimes computers don't work the way we want them to, and at Alectrona we recognize this can be a challenge to navigate.  We provide repair facilitation directly by working with Apple to ship a box to your employee's home or your office, or alternatively, we can ship a replacement computer and a return shipping label so your user has virtually zero downtime when something goes wrong.  We'll handle managing the repair and then reserve the computer in inventory for reissue, avoiding unnecessary downtime for your staff.

Escalation Support for your internal team:

Our team is here to help your designated IT point of contact with escalation support. Once your internal team has worked with your end user to gather information and perform basic troubleshooting, we're available to help solve those tricky problems or issues impacting multiple users in your organization.  For organizations looking for unlimited technical support for your end users, our Alectrona Complete add-on is available.

Cloud Backups

We install a backup agent on all managed macOS devices that will transmit backups from the device to a cloud backup server through an encrypted session. We configure additional backup systems for redundancy and ease of rapid recovery in case of a hardware failure, theft, or other data loss situation.

Technology Planning & Ongoing Strategy

We make ourselves available to your organization’s decision-makers to aid in the planning of your technology future. Your leadership will have access to Alectrona’s expertise when making technology decisions.

Alectrona monitors the age and performance of computers and can provide recommendations on hardware upgrades and workstation replacements to help minimize downtime and maximize productivity with the latest hardware and software for your devices.  We help you ensure you have appropriate hardware available for new hires, as well as maintain available inventory for when something goes wrong.

OUR FEATURES

Zero-Touch, User-Centric IT for Rapidly-Scaling Businesses

Most people have heard of zero-touch, user-centric IT. But it sounds like something only the biggest technology companies can realistically accomplish and maintain at scale. 
This is NOT a pipe dream. We actually make all of that possible...for anyone.

130+ apps & growing

A tool to install or upgrade over 130 Mac applications without the need for any packaging

Cloud-native, no server or package hosting required

Deploy the latest apps directly from the software vendor

User consent for updates

Ensure your users do not get interrupted

Deploying & updating apps is easy

Retain admin control over automated installation and updates, so you deploy only what you need

Seamless integration with 
Jamf Pro & other major MDM tools

Integrate with most MDMs, including Jamf Pro, Jamf Now Plus, VMware Workspace ONE (AirWatch), Mosyle Manager, Addigy, Fleetsmith, MobileIron, Microsoft Intune, and Meraki Systems Manager

Enhanced security & certificate validation

Validate code signatures of applications and packages on the fly prior to installation

Compare internal hiring vs. Alectrona Infrastructure:

For 50 staff members:
Sum of vendor costs + internal costs to build your own internal IT: $292,934 for year 1
vs.
Alectrona Infrastructure ($99 per person per month) = $59,400 yearly
See the Math: Building Your Own Internal IT Department for a team of 50

Vendor Costs = $75,034 annual cost

If you were to buy all the things that we sell that we bundle in our service offering, here is roughly what it would cost on the market. Does not reflect the intangible costs of the friction incurred in figuring this out, sourcing the vendors and negotiating contracts and SLAs, and assembling a full working ecosystem a la carte.:

Software: (included with Alectrona Infrastructure)

EMM - 50 Jamf Pro Licenses $4302/year
Security - 50 Jamf Protect Licenses $3000/year
Backup & Disaster Recovery $6000/year
Monitoring & Alerting - Watchman Monitoring (basic plan) $900/year
HR Automation - 50 BambooHR (asset tracking/onboarding)= $4800/yearTicketing System = $2,376/year
Remote Support = Splashtop Remote Support $719/year
Software updates = Alectrona Patch Subscription $2988/year

Services/Consulting*:

* (Minimum amount of services to achieve equivalent technical capabilities/expertise)
EMM Onboarding Service - Zero Touch OnboardingService - 5 days = $14,500 one time
Repair & Technical Support for IT - AppleCare Help DeskSupport - $499/year
Consulting for ongoing IT escalations (1 day per month) = $34,800

Internal Staffing/Labor = $158,500 annual cost

If you were to build your own internal team, these are frugal estimates of what you can expect to pay for IT staffing to support a 50 person team. This does not include cost of recruitment and hiring, taxes, and other intangible costs. Many other costs related to employees would need to be added to this to provide a more complete estimate, customized to your unique business. These modest estimates assume you have one IT associate earning below market rates.

Salaries

Mid-level IT Associate: min salary $95,000/year
Benefits = $28,500/year (Benefits combined are worth about 30 percent of your total compensation package, according to the U.S.Department of Labor.)
Manager 20% time X $150,000 annual salary = $30,000/year

Training & Professional Development:

Jamf 200 Course $2500
Jamf 300 Course $2500

Customer love

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“With Alectrona we work faster, better, smarter. They’ve helped set the stage for us to not have to worry if our infrastructure can keep up with our growth. They just take care of it and that’s peace of mind for us.”
John Shapiro
Founder & Chief Creative Officer, COHO Creative
“We could have expanded our internal IT team, but the cost and time to develop the level of expertise required made it a no-brainer to hire Alectrona.”
Dave Stoicescu
Director, Information Technology, Expel
“Technology is now an empowering enabler for us. Alectrona is our ideal IT partner - especially for compliance around audit standards and advanced technical expertise for complex situations. We can now do our work around the world much more efficiently. We went from constantly worrying about this to now being able to trust that our IT infrastructure is secure and scalable. And now we can spend our time focusing on our mission.”
Michele Zeller
SPHR, Global HR Director IWPR

Ready to see if Alectrona Infrastructure is the right fit for your company?

Learn how we can help your organization