We take care of your technology.  Period.

From the time your new hire takes her new MacBook Pro out of the box until Apple recycles it and she starts again with a new device, Alectrona is here to help her get the most out of it and love it the whole time. 

We take care of setup and configuration, backups and proactive monitoring of your team’s Macs and mobile devices, and we take care of the training and coaching for your team so every team member can shine and every device can be at its best. And we’re here when things go wrong, too, to help get your machine through Apple’s repair process and make sure you’re covered in the meantime.

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SETUP AND CONFIGURATION

Whether we’re deploying custom iPhone profiles to keep data secure, or upgrading wireless access points for high-speed internet, our clients can trust that their new systems will run smoothly from Day 1.

ONGOING SUPPORT

What’s that button do? We know, and we’d love to show you. Should the server room smell like burning? No, we’re on our way. Our clients never feel helpless in the face of technology problems, because they know that we’ll be there with a solution.

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PERSONAL TRAINING

Pushing the Power button is only the beginning. Our group and individual trainings give business users the tools they need to get the job done.

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PATCHING AND MAINTENANCE

Alectrona utilizes best in class ongoing patching and upgrade systems for OS X and Windows: Jamf PRO and Kaseya, respectively. We keep your most essential applications such as your operating system, Microsoft applications, and Adobe Creative Cloud apps up to date with no required action by your users.

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DATA SECURITY

Alectrona recommends industry standard public cloud solutions for our customers, such as those provided by Google and Microsoft. For additional data security, Alectrona utilizes 24-hour monitoring, Enterprise Mobility Management (EMM), as well as automated device encryption and security policies.

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BACKUPS

For all managed services clients, we include CrashPlan PROe encrypted online (cloud) backup service. 

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APPLICATION MANAGEMENT

From license key management to user setup and configuration, we take the burden off you so that you can focus on what you do best.

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Proactive Monitoring

We monitor the age and performance of your computers and provide quarterly recommendations on hardware upgrades and workstation replacements to ensure you minimize downtime and maximize productivity.  Additionally, we monitor battery performance and component performance to ensure you get malfunctioning and depleted hardware repaired in a timely fashion.

 

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